"Many people did not believe that this could happen in Nigeria.
My Mercedes Benz ML SUV was involved in an accident on Wednesday July 1, 2015 in Ikoyi. AXA Mansard Insurance retrieved the car for repairs on the same day! No bureaucratic bottlenecks! Their partner workshop handled the repairs to the extent that no traces of the damage are noticed on the car. The workshop is to be commended for their diligence and expertise.
Thank you AXA Mansard for making your word your bond."
"I signed up to AXA Mansard Health on the simple promise that I will get quality service and value for money…. it's been 8 months and so far, I have no regrets. I am very satisfied and delighted with AXA Mansard's HMO services, especially on turn-around time!"
"Response to accident report has been very tremendous, prompt and efficient. Handling of claims has also been very impressive."
"Ever willing to resolve issues with claims. Courteous staff with minimal turnaround time."
"Claim was filed on Saturday and my offer came in barely 72 hours thereafter. For me, that is service. Well done."
"Good time delivery and clarity in the process. Good customer care."
"Prompt, excellent customer service like this will place you ahead of others."
"The accident was not expected and it upset my day. I reported the accident to my insurance agent. He promptly swept into action and in less than 48 hours my claim was worked out."
"My experience with you has been fantastic. Thank you, AXA Mansard."
"It’s been awesome and I love how your staff treats customers anytime I am at your office."
@kikiomeili "I'm really impressed with AXA Mansard Insurance. I received my claims in 3 working days! They really are as good as they say they are. Kudos!"
!Infact, it's like a mystery for Nigerians to have such opportunity, I'm so excited and joyful for having this claim a reality because as I am speaking now I am financially uplifted and revived. Thank you MTN and AXA Mansard."
"It’s wonderful. Be sure of my continous patronage and reference."
"I got my settlement in 2 days and that is extremely impressive. It doesn’t happen anywhere else except AXA Mansard. Keep it up."
"I was initially afraid because insurance in Nigeria is not reliable but I was wrong. You people are awesome."
"The response received from AXA Mansard representative and her attitude and empathy is worthy of great commendation. Her fact finding skills is very professional and honest. Kudos!"
"I am impressed with the prompt response claim. I also think the customer service is good, as well as empathy shown during my loss."
"The Claim Settlement process is fast and professional. AXA Mansard Insurance is the best so far from my experience."
"Overall, very impressive, almost a 360 degree improvement on previous experiences. I received instructions on what documents I needed to submit and a copy of the claim form from my AXA Mansard contact, Kayode minutes after I reported the incident. This was followed up with calls from Olumide and Olalekan. When I came to the AXA Mansard office on Bar-beach road, I was attended to promptly and efficiently even though my contact person was not in that office. And best of all, I got a replacement vehicle for the days my car will be at the workshop undergoing repairs shortly after I made the request. And email from Wuraola with contact information for the driver. My calls and emails were answered promptly and did not have to follow up to get feedback on enquiries and requests."
"I am satisfied and happy with the quality of service I got: Prompt response to my mail, well-mannered staff with effective communication skills."
"Fantastic experience, prompt response, customer friendly organisation."
"You have been doing great. Just keep up the good work and maintain the standard."
"Wow...Wow...Wow" I still cannot believe this is happening. Getting ultra-speedy claim from a Nigeria owner based and run organisation less than a week!!!"
"Service was fantastic compare to other insurance company seeking excuse to avoid payment of your claim. Please keep it up."
"I was a little bit worried at the beginning because of stories of bad faith. But surprisingly, everyday I passed through on-line on phone, were very nice. Please keep it up."
"AXA Mansard has debunked my previously held views about insurance companies.... Positively."
"My experience with you is wahoooo.i just dashed into your office without a prior notice of my coming, and from the reception, the attention given was wonderful despite of my shabby dressing. The team of the customer cares and the claiming officers that attended to me showed that they are professionals with deep knowledge of the job. After lodging my complain, i was told to go that soonest i will hear from them, I left with the mind that it will take months, but surprisingly, the following day, i was been pursued with phone calls. The call was persistent for a week and exactly two weeks i got this mail asking me for my account detail. This is an outstanding service and the whole world will hear this."
"We are pleased to testify the recovery of our Toyota Prado with registration number CU 872 RSH snatched at gun point at wuse zone 6, Abuja on sunday, 10th July, 2011 at about 8pm. The tracking of the vehicle at Madalla (FCT) an hour later (9.00pm) made possible by your company (Auto merchants) through the timely intervention of your officers (Segun and Kabiru) is worth commending. We thank you most sincerely and urge you to keep up the good work."
"It was wonderful insuring with you. You were recommended to me and I was not disappointed. Great."
"On Monday,I dropped my claim form and by Wednesday, I already got everything processed. I was impressed and to think that my claim settlement is even over my annual fee is amazing. I am so so thankful. I have become your disciple."
"Simply amazing. The speed of service delivery is just excellent. I am highly impressed and satisfied."
"I am just glad. I have insurance with you guys and your staff were very helpful. Real professionals."
"I have always recommended your services to others from your life policy and others and now I have this beautiful experience with you guys. I will keep recommending. Thumbs up. Thanks a lot."
"My experience with AXA Mansard has been wonderful... whenever I need to make claims, AXA Mansard's response is always timely and professional."
"This experience has been best..There was provision for courtesy car (...fueled by me) for part of the duration of the car repair."