Partnership

MTN Y’ello Life offered in collaboration with AXA Mansard is an affordable airtime-based life insurance product.

It is a simple and convenient way to access affordable life protection plan with your mobile phone and registered MTN number at N15/day or N100/week with a benefit plan of up to N350, 000 to cover medical expenses and/or permanent disability benefits in case of accident. In the event of subscriber’s demise, benefit shall be paid to a named beneficiary.

Benefits/offerings are broken down into:
•  Cover for medical expenses arising from accidents – N35,000.00 (i.e. 10% of the sum assured) payable to the insured  
•  Cover for permanent disability arising from accidents – N350,000.00 becomes payable to the insured
•  On the demise of the insured as a result of accident, illness or other causes - N350,000.00 becomes payable to the named beneficiary or Next of Kin.

PRODUCT DYNAMICS
• Only registered MTN subscribers between ages 18 – 60 years are eligible to the service
• No registration fee or opt out charges are applied. Service fee which is inclusive of Premium shall be paid via deductions from loaded Airtime. Subscribers can cancel the insurance plan at any time
• When a subscriber accepts product terms and conditions for the insurance cover, a policy number will be sent to the subscriber by SMS. Access to the customer portal will also be available to a subscriber to update subscription details & print policy certificate. Presentation of policy number is however sufficient proof of insurance cover
• Policy starts once a subscriber chooses a cover plan and accepts terms and conditions of the service. Subscriber will be covered once they have registered for the cover and paid the first premium.
• For daily plan, cover would commence 12:00am and ends 11:59pm of subsequent day of subscription payment. Only claims that occur between this period of cover after every subscription payment would be covered and deemed payable by the insurer
• For weekly plan, Cover would commence 12:00am of subsequent day of subscription payment and ends 11:59pm of day 7 from day of subscription payment. Only claims that occur between this period of cover after every subscription payment would be covered and deemed payable by the insurer
•  A user may switch from daily to weekly cover and from weekly to daily cover but this is only allowed once in 90 days. When a subscriber requests to switch from weekly to daily, the request takes effect from the expiration of the current weekly subscription
•  Only claims in relation to medical expenses cover arising from an accident are payable within the first 30 days. Thus there will be an initial waiting period of 30 days after subscription, to qualify for benefits of total permanent disability or demise caused by natural causes
•  The policy ceases once a demise or total permanent disability claim is paid
•  Claims notification must be done within 30 days of the scheme member’s demise, injury or permanent disability. Notification beyond this would be subjected to reasonability of the period after the event and circumstances that led to the delayed notification.
• Next of Kin/Beneficiary can be changed only once in 30days. A policy holder has the sole obligation to inform his beneficiary or legal adviser of the existence of the policy
• The subscriber must have sufficient credit balance. Where the subscribers credit balance is insufficient, the subscriber is notified of not being on cover and will be asked to top-up the line in order to be billed for cover again
•  If there is no sufficient credit balance on the customer line for 60 consecutive days, the subscriber will be automatically opted out of the service. Customer profile would however remain on the platform for another 30day period after which customer will have to re-register to the service
•  Where the subscriber’s credit balance is insufficient, the system will retry to deduct the charge from a customer credit balance thrice daily for maximum of 90days
•  Responsibility lies with the subscriber in the event of phone misuse or fraudulent activity from the subscriber’s MSISDN with respect to the insurance service
•  In case an individual registers more than one line, the maximum cover shall be two times the specified sum assured for a maximum of two lines. However, the beneficiary maybe the same person for the two lines
• Subscribers must accept these Terms and Conditions of the product prior to subscription
• Claims processes: Claims will be paid within five (5) working days from the receipt of all documentations for customers with complete registration as at time of claim and Ten (10) working days from the receipt of all documentations for customers with incomplete registration.
• Contract: The contract shall continue as long as premium is paid as at when due.

OTHER TERMS, BENEFITS AND CONDITIONS
In the event of demise of the assured, the named beneficiary may be required to present some or all of the following documents to AXA Mansard or any designated representative:
a. Completed claim form
b.  Originals of medical certificate of cause of death
c.  Death registration certificate
d.  Burial warrant
e.  Clergy certificate
f.  Police report (in case of road traffic accident)

In the event of a Permanent Disability claim, the insured shall present the following original documents to AXA Mansard or any designated representative
a.  Completed claim form
b.  Pictures of the subscriber showing affected area
c.  Completed physician certificate by the doctor (orthodox or unorthodox) who last attended to the subscriber
d.  Police report if the disability is as a result of road traffic accident only

To process an Accidental Medical Allowance claim, the named beneficiary shall present the following original documents to AXA Mansard or any designated representative
a.  Completed claim form
b.  Pictures of the subscriber showing affected area
c.  Completed physician certificate by the doctor (orthodox or unorthodox) who attended to the subscriber
d.  Police report if the injury is as a result of road traffic accident only

Nil Surrender Value: This policy does not at any time qualify for surrender value. The insured shall not be entitled to any cash value if the policy is terminated by the insured any time after commencement.
Suicide and Act contrary To Public Policy: The insurance company shall not be liable to pay the sum assured under the policy if the demise of the insured occurred as a result of suicide or the execution of judicial sentence of death.
Currency and Law: All amounts payable in terms of this scheme, either to or by AXA Mansard Insurance, are payable in the lawful currency of Nigeria. Any question of law arising under this scheme shall be decided according to the laws of Nigeria.
This product is underwritten by AXA Mansard.

To register online, please click; http://mtnmansard.elseji.com/

This product is underwritten by AXA Mansard.

Thank you

 

The Microsoft mobile phone insurance provides cover for your phone in the event of accidental damage outside the damage(s) covered by the manufacturer's warranty.

WHAT IS COVERED?
1. Accidental Damage: The Company will pay the cost of repair in the event that the screen of your phone is cracked or broken

2. Liquid damage: We will pay for the repairs of your mobile phone in the event that your phone is damaged as a result of accidentally coming into contact with any liquid.

DEFINITIONS
Accessories; Any item that you may connect or attach to your mobile phones e.g. ear phones.

Accidental Damage; The unintentional or unforeseen screen damage to your phone with visible evidence of an external force and/or liquid/water mark that results in the phone being unusable

Commencement Date; the day your cover begins with us. It is also the commencement date of your phone device warranty.

Cosmetic Damage;  Any damage which is non-structural including but not limited to scratches, dents and marks, which does not affect the usage of the mobile phone.

Mobile Phone; This shall mean the mobile phone purchased and owned by you as new and in working order from an authorized Microsoft Lumia representative in the Federal Republic of Nigeria

Policy; this means the mobile phone insurance

We/Insurer; AXA Mansard Insurance plc.

You/Your; The Insured person, who resides within the territorial limits of the Federal Republic of Nigeria and who owns the specified phone

ELIGIBILITY OF COVER
Cover applies to only mobile phones purchased in Nigeria from an authorized Nokia representative within the territorial limits of the Federal Republic of Nigeria.

GEOGRAPHICAL AREA
This insurance covers Microsoft Lumia phones bought and used within the Federal Republic of Nigeria and can be extended to use anywhere in the world up to a maximum of  90 days in total, 30 days at any one time, in any single 12 months period.

EXCLUSIONS
The policy would not cover
1. Repairs or any other costs for;
a. Cleaning, inspection or routine servicing
b. Loss or damage resulting from a manufacturers defect or recall of the mobile phone.
c. Any repairs carried out without prior authorization
d. Wear and tear to the mobile phones and/or gradual deterioration of performance
e. Cosmetic Damage
f. Mobile Phones manufactured wholly or partially from precious metals, stones or crystals

2. Any claim if the serial number IMEI (International Mobile equipment Identity) or sim gate has been tampered with in any way.

3. Failure on your part to follow the Manufacturer's instruction

4. Any expense incurred as a result of not being able to use the Mobile Phone, or any cost other than the cost of repair of the damaged screen.

5. Reconnection or subscription fees of any kind

6. Any loss occasioned through the willful act of the insured or any other person with the knowledge or connivance of the insured

7. Any loss or damage to information or data or software contained in or stored on the Mobile Phone whether arising out of a claim paid by Us or otherwise

8. Accidental liquid damage of any kind to any of its parts or accessories.

9. Items purchased from an online auction site

10. Claims arising from damage or directly occasioned by pressure waves caused by aircraft or other aerial devices travelling at sonic or supersonic speed

11. Claims arising from terrorism, war or invasion, acts of foreign enemies, hostilities whether war is declared or not, rebellion, revolution, insurrection, military or usurped power, confiscation, nationalization or requisition or destruction or damage to property under the order of any government or public or legal authority.

12. Claims arising from damage or destruction caused by, contributed to or arising from (i) ionizing radiation or contamination by radioactivity from any nuclear fuel or from any nuclear waste from the combustion of nuclear fuel; or (ii) the radioactive, toxic, explosive or other hazardous properties of any explosive nuclear assembly or component thereof.

CONDITIONS
1. This policy shall be governed by and construed according to the laws of the Federal Republic of Nigeria

2. This policy covers only Microsoft Lumia mobile phones bought as brand new from an authorized Microsoft Lumia representative.

3. This policy only provides cover for your mobile phone during the Manufacturer’s warranty period.

4. WE may decide to change the terms and conditions of Your policy. Only changes formally made by Us and advised to you are acceptable under this policy, no other parties have any jurisdiction to change or agree any different terms.

5. You must take all reasonable precautions to prevent damage to Your Mobile Phone

6. This Insurance is limited to repair/replacements of two(2) screen damages and one(1) liquid damage

7. The benefits of this Policy cannot be transferred to someone else or any other Mobile Phone

8. Any event which may result into a claim MUST be notified within seven (7) days to Mansard Insurance plc. and/or any Authorized Microsoft Lumia Care Centre

9. In the event of a claim, all damaged Mobile Phones MUST be taken ONLY to an Authorized Microsoft Lumia Care Dealers for repair